Frequently Asked Questions
Are the products certified organic?
We offer some items as certified organic, but most of the herbs used in our products are certified organic or ethically wild crafted. Read more on the quality of our ingredients
What testing do you do on materials and products?
Ingredients, in process formulas and finished products are tested according to the GMP requirements and beyond, to ensure the quality of the product, and verify that product meets the established specifications for identity, purity, strength, and composition.
Do you import from China?
Yes, we import some ingredients from China, mostly Chinese herbs, and some vitamins/minerals. All are tested thoroughly to ensure quality.
Do you process fresh or dry botanicals? Do you source and process the whole herb?
We process both fresh and dry botanicals, and we source whole herbs whenever possible.
How do you identify botanicals?
Botanicals are identified using the most appropriate method for that botanical and can include morphology, microscopy, high performance thin layer chromatography and organoleptic analysis.
What are organoleptics anyway?
It is evaluation using the senses - taste, smell, and visual analysis.
Are you FDA certified?
We are registered with the FDA as a Food Facility. We are also registered with the FDA as a Drug Establishment, which means we manufacture homeopathic Over-the-Counter drugs. FDA does not "certify" registrants, but does inspect facilities for compliance with Good Manufacturing Practices. We have most recently been inspected by the FDA in 2015, and passed with no observations.
What is GMP certified?
Good Manufacturing Practices (GMPs) are guidelines established by the FDA, that provide a system of processes, procedures and documentation to assure a product has the identity, strength, composition, quality and purity that appear on its label. Our facility is certified by NSF International, a third party independent organization. NSF International independently registers manufacturers as meeting GMP requirements. For more information, visit NSF’s website
What is required on my dietary supplement label?
We recommend you become acquainted with the FDA’s Dietary Supplement Labeling Guide We will review your label and offer guidance on making your label compliant.
Do you qualify your suppliers?
Compliant with FSMA, we manage our suppliers to ensure the highest quality of our raw materials and components. We perform full testing of materials to ensure our specifications are met.