Frequently Asked Questions

How do I start the process and what does it look like?

We have a product development team that will help you get things started. We typically start with pricing your product, and if pricing is agreeable, we can make you a prototype if needed.

What is the turn around time for custom orders?

Our typical lead time for custom formulations is 8 weeks once you place your PO, but this can vary depending on the number of ingredients, processing time, lead time for specific raw materials or packaging components. 

Can we see/visit your facilities?

Yes. Either by appointment or thru attending our annual Farms and Facility Tours, conducted annually for qualified customers, by invitation.

Do you offer demo services?

Yes. Demos, paid by Vitality Works, are available for your store at the desired frequency, conducted by trained demo personnel across all markets.  

Is the product BSE/TSE free/Non-GMO/pesticide free/allergen free/gluten free/vegan/vegetarian/etc.?

This is dependent on the ingredients in the product. We can assist you in confirming the status of our manufactured products.

Do you offer displays and testers for the oils?

Yes. Single or multi-layer wooden displays are available for the stores.  These displays allow for testers as well, that are replenished as needed, at no charge. 

What are the minimums for custom formulations?

Generally, our minimum order quantity is 144 bottles for liquid herbal extracts using our stock liquids, 1,000 bottles for liquid herbal extracts that is not using stock liquids, 100,000 capsules for powder capsules, and 300,000 capsules for liquid capsules. These minimums may be higher depending on ingredients, packaging, and processing time.

Who provides the label?

We will supply you with the label parameters and information, and provide label review support. You would need to purchase and supply the label unless arranged otherwise.

How do I get my product order going?

Send us a PO! Typically the first few orders require 50% down to get your PO started, and the remaining 50% is due at the time of shipping. Payments accepted are Wire, ACH, Check, Credit card (additional 3% fee). Once we have some order history with you, you can apply for terms.

What are all of the stocked liquids available?

Please request our stock liquid list to view our current stocked liquids....there are too many to list here!